Online Operations Executive

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

As Online Operations Executive you will maintain and drive change to the customer experience on UK & ROI Online Grocery to ensure customers are receiving the best online journey possible.

You will be responsible for

• Work closely with the commercial teams to ensure we have great product data and imagery
• Manage the life cycle of products on site to ensure they are set up promptly, in the correct location, and removed from the site in the correct way when discontinued
• Ensuing the smooth operational execution of events on site by setting up products, optimising search & substitutions, and working with fulfilment teams to improve availability
• Be the point of contact for live queries on the website, root cause and resolve in a timely manner. Working closely with CEC to help support live issues, along with Technical questions and feedback received from the customer 
• Support Product owners by providing ideas & opportunities to innovate and develop current capabilities
• Focus on process improvement and automation opportunities - documenting all processes and workflows
• Analyse data (online metrics, sales data, fulfilment data & customer feedback) to identify issues and opportunities, and implement changes 
• Walk the aisles to ensure that the customer shopping trip is right for the customer
 

You will need

- Strong Stakeholder management and engagement skills;
- Proficient in Microsoft Office (Excel, Power Point);
- Critical Thinking and Problem Solving Skills;
- Root Cause Analysis and an eye for detail;
- Excellent written and verbal communication skills;
- Data literate (SQL proficiency desirable)

- Background in online retail;
- Experience using product or content management systems
- Experience of process improvement
- Experience using and analysing different data sources to make decisions

About us

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!