Associate Product Manager - Work Team

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 20 days, rising to 22 days after 12 months, plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy As You Earn and Save As You Earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

Are you looking for your first role in Technology? Do you have a way with words and excellent attention to detail? Well, we have an exciting position at Tesco for an Associate Product Manager to look after our in-house products and this role might suit you!

Supporting our Colleagues, People Partners, Line Managers and collaborating with key business partners, being a part of the ‘Work’ product team means supporting stores with queries through helping to deliver, through identifying requirements, completing business acceptance testing, supporting workarounds & defect management.

Ensuring our Work & Pay solution is defect free and has a continuous improvement roadmap ensures the product remains aligned to our business requirements alongside our policy and legislative commitments.

Being part of a team supporting our SaaS cloud People Payroll Solution, you will support an ever-evolving product, raising ideas and working with customer connection networks to bring in standard methodology and ensure we take advantage of improvements for the best colleague experience.

You will be responsible for

Handling colleague help tickets that are prioritised to tier 2 in a timely manner. Following up to tier 1 agents, end users or product teams where required.

• Advising Product Managers to understand the strategy & providing or suggesting solutions.
• Supporting Product Managers by attending meetings & liaising with the relevant teams e.g. policy, reward, other product areas, to ensure work plans are understood & requirements are captured.
• Documenting the current processes & product design principles.
• Finding opportunities or mechanisms to support smooth delivery of routines, increasing efficiency & understanding, reducing queries & administration & streamlining procedures.
• Reviewing or writing test scripts, delivering feedback on any gaps or opportunities for improving ways of working & ensuring acceptance criteria, regression packs & automated tests are updated.
• Carrying out structured & ad hoc testing, raising defects on JIRA, understanding root cause of issues identified & putting improvements in place to reduce re-occurrence.
• Supporting with identifying, tracking, managing & resolving current issues and defects.
• Championing the landing of product changes through writing, maintaining & updating colleague help guides, completing manual workarounds as short-term solutions, collecting feedback from end users & measuring effectiveness of change against important metrics.
• Continuously developing own professional learning and capability, utilising training, networks & latest thinking in this field.

You will need

• Having a positive, can-do attitude and contributing to an hard working and motivated team environment.
• Following our Business Code of Conduct and always acting with integrity and due diligence.

Does this sound like an exciting opportunity? If so, then we would love to hear from you!

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.