Design Manager - Colleague Experience - FTC


Number of Positions:
Contract Type:
Fixed Term
Contract Details:
12 Month Maternity Cover
Working Hours:
Hybrid + Farringdon/Welwyn Garden City
Closing Date:
Job Category:
UI/UX Design
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

We are looking for a Design Manager who can see the possibility in every opportunity - from large ground-breaking projects on big budgets to the small incremental quick wins that will provide thousands of colleagues with immediate improvements.

As Design Manager – store operations, you will be part of the colleague experience team that crafts the Tesco tools and services that are used by hundreds of thousands of our Tesco colleagues every day.

In this role, you have the opportunity to be strategic yet hands-on, you have a passion for craft and design and most of all shape a clear vision of the future for user experience. You will guide our future research, develop design processes, and encourage your team to together push the boundaries of what’s possible. You will be a mentor for dedicated members of your team, collaborate with leaders of Product, Data Science and Engineering teams to create innovative experiences across all of Tesco products.

With genuine appetite for sophisticated information, you will have experience in deep user research, facilitation, conceptualisation, and technical implementation as well as a passion and energy for design and visual communication of your ideas. Insights and data (quant and qual) are what drives our team and you will use it to empower your decisions to support and improve the lives of people when coupled with a clear understanding of their evolving needs.

As our ideal candidate, you're passionate about UX, love to understand the customers and colleagues and are excited to champion their needs.

You will be responsible for

  • Ensure dedicated focus on human centred design that always meet our user needs that serve our users a little better every day for your domain
  • Ensures and guides teams to effectively identify and understand the user needs and opportunities are evidence based
  • Accountable for all UX output from your team providing an effortless and valuable user experience
  • Support strategy for key projects through design direction, bring the vision to life and guide other teams to do the same
  • Ensuring team are solving the right problems in the best way for our users and business, while seeking to prevent or minimise development risks.
  • Supports development of business level KPIs across teams
  • Network and evangelise Design methodologies and the team's achievements across Tesco and the broader Design community
  • Demonstrate strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation.
  • Promotes and creates environment for multi-disciplinary teamwork to create & improve user experience and outcomes that are in-line with our design principles
  • Critique & challenge product & strategic roadmaps and upward communication of potential initiatives and opportunities
  • Effectively coordinate, facilitate and lead ceremonies, peer/design reviews and workshops with all design & research teams, business owners and business partners
  • Drives continual improvement across teams
  • Recruit, on-board and line management within your team
  • Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows
  • Work with design leadership and ensure we have the appropriate abilities and headcount correctly allocated within budget constraints
  • Be an advocate for correct use of and contribution to our design system
  • Lead by example, demonstrating Tesco values, provide guidance and mentoring to help the team focus on our mission, achieve their best and strive for excellence
  • Provide support & mentorship for junior team members, help to define objectives and help lead professional & personal development

You will need

  • Varied design research techniques, workshop planning, conceptual design, prototyping, detailed design, user testing, and implementation
  • Expert IA skills, journey mapping, user flows, sketching skills, wireframes, and translating them to fully functional prototypes that are used throughout our design process to validate your solutions against user needs while ensuring your solutions are technically feasible.
  • Expertise in carrying out primary methods of customer research
  • Experience running and leading impactful research & design teams
  • Experience facilitating and leading peer/design reviews and workshops with business owners, business partners and teams from other design and research subject areas
  • Expert-level knowledge of the UX design, Research & Visual Design subject area, standards, libraries and underlying theories in interaction design, usability, psychology, visual and information design, and human factors

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.