Systems Engineer - Run and Operate

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Annual bonus scheme 
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

The Tesco Mobile Engineering team is a truly cross functional team responsible for both the functional software development as well as the running and operation of bespoke and product / SaaS based IT solutions.

You will be working within a very diverse team of highly motivated and talented individuals on business-critical developments. Our teams are motivated and challenged, working in regular and sprints, across a range of technologies which together provide huge benefit to the wider business.

Manages Infrastructure/Systems Engineering across all of Tesco Mobile and with suppliers. Designs and delivers Infrastructure solutions involving multiple domains which enable the acceleration of platform and development capabilities.  Provides the expertise that allows Tesco Mobiles squads to be efficient and effective as well as delivering reliable products and services.

We have a number of squads covering our key technologies and responsibilities:

• Colleague squad – Responsible for the in-life customer support systems used by colleagues in Call Centres (Voice & Web-Chat) and our in-store colleagues at our Phone Shops.  The technology stack is primarily based on SalesForce Service Cloud with integrations to other systems, such as IVRs and other backend systems.
• eCommerce squad – Responsible for our customer (tescomobile.com) and colleague (Phone Shops and Call Centres) facing sales and retention platform.  The technology stack is primarily based on Adobe Magento and Adobe Experience Manager (AEM) with integration to many back-end payment, billing and fulfilment systems. 
• Run & Operate Squad – Responsible for the infrastructure, monitoring / logging of all the Engineering systems and applications.  Also responsible for the software development tools and pipelines used across Tesco Mobile. 

You will be responsible for

• Using specialist knowledge to set direction and share knowledge
• Setting and defining standards and best practice along with implementing improvements to tooling
• A trusted expert who is responsible for building up the right capabilities, skills and tools to deliver technical excellence
• Monitoring the level of technical debt within the platform and ensure this is well documented, encouraging solutions to be developed that minimizes the impact to technical debt accumulation
• Independently solves complex cross-business technical problems
• Works with third party providers where necessary offering direction, support and documentation
• Creating business justifications for when and why platforms need upgrading and present these to Product Owners & Stakeholders when necessary in an articulate manner for an audience that may not be technical.
• Contribute to an inclusive environment where Engineers have freedom and safety to innovate, experiment, and learn from failure

Key Stakeholders

• Engineering Lead
• Product Owners
• Cyber Security Centre of Excellent
• Architecture

You will need

Skills & Experience:

This role particular role is for the Systems Engineer in our Run & Operate technologies.As such, we are looking for the following skills & experience:

• Source code systems and branching strategies; Github and  Github Actions
• Containerisation technologies; Docker and Kubernetes
• Significant experience with cloud providers AWS and Azure
• Exposure in Continuous Integration and Continuous Deployment techniques, approaches and tools, including experience with the GitHub and GitHub Actions
• Infrastructure provisioning (at least one of Istio, Terraform, Azure DevOps, CloudFormation)
• Observability and Application monitoring using New Relic, Grafana and / or Splunk
• Networking concepts - Bastion hosts, Reverse Proxies, Load Balancing, TLS
• IaaS, PaaS, Saas Automation