Senior Operations Development Manager


This job has been closed.

Number of Positions:
Contract Type:
Full time - permanent
Working Hours:
Welwyn Garden City
Closing Date:
Job Category:
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

As Senior Manager for Online Operations Development, you will lead the review and transformation of key processes underpinning our UK & ROI Online business; this will help unlock sales, profit and CX improvements

You will be responsible for

  • Tracking project milestones and deliverables, identifying and managing risks, issues and dependencies, in line with Project Management principles and using the appropriate tools and templates
  • Working in close partnership with Senior Managers across Online Operations, Online Trading and Business Performance to identify significant opportunities to step-change the performance of our Online Grocery and Non-Food business for Tesco and our customers
  • Line management and development of direct reports
  • Progressing step-change of operations without disrupting the successful running of BAU Online Grocery and Non-Food operations
  • Identifying and analyzing key datasets (Online metrics, sales data, fulfillment data & customer feedback) to identify risks and opportunities and ownership of change road maps (including dependencies) to implement changes
  • Partnering/influencing transformation and optimization colleagues across Commercial, Supply Chain, Fulfillment, Online Product, Technology to drive step-change opportunities to operational processes (e.g, product data and imagery; discoverability, search, substitutions, availability)
  • Leveraging insight - from customers, internal expert stakeholders and supplier partners - and conducting analysis to identify priority improvement projects which materially improve sales, profit or customer experience (e.g, availability)
  • Supporting the Online Trading team by providing ideas & opportunities to innovate and develop current capabilities, including process improvement and automation opportunities

You will need

  • Background in Online retail operations
  • Project Management / PMO experience in an ecommerce business
  • Experience writing presentations for varying audiences and seniority levels
  • Comfortable dealing with ambiguity and taking ownership of cross-functional work streams
  • Experience of process improvement based on data-driven approach
  • Line management of junior colleague(s) (3 direct reports)
  • Root cause analysis
  • Attention to detail
  • Business case sizing
  • Strong project and stakeholder management skills
  • Ability to unpick complex systems and processes and identify key performance levers
  • Critical thinking and problem solving skills
  • Data literate (SQL & Excel proficiency desirable)

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.