Lead Product Manager - Customer Data

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

About the Data Product Team

Data Product team builds and manages Tesco’s big data and analytical data platforms. They work across all the business domains – Customer, Finance, Supply Chain, Commercial etc and are responsible to collect, connect and curate data on the platform for data science, analytics and reporting requirements

About the Role:

Reporting to the Head of Product Management for Customer, Channel & Colleague Data, you lead a small team of talented Product Managers, and are accountable for a set of complex and company strategic services within the Products portfolio and would drive product strategy, roadmap and execution for them.

A master practitioner of Product Management, you are responsible for ensuring that your team contains the product management resources and skills required to ensure you can successfully execute the strategy and roadmap for your portfolio of products

You will be responsible for

• Have accountability for a complex set of data portfolio that involve multiple internal/external stakeholders, and drive product strategy, roadmap and execution for that by leading a team of talented Product Managers

• Understand your customers and their pain points really well and steer your team in the right direction by putting the best team members in the most value generating products/ business priorities

• Set clear goals and KPIs for your team members and periodically review all the KPIs owned by the team spanning across multiple products and provide feedback on improving those

• Handle conflicting priorities well, communicate clearly and understand how to drive a high level of focus and excellence with a strong, talented and opinionated team

• Identify and remove impediments faced by the team by working with your Head of Product and other stakeholders and proactively flag any risks or delays in your commitments

• Contribute in capability and capacity planning to Product Management for your own Product area to ensure capacity to drive work

• Build and nurture a great team of Product Managers for your Product, based on the business needs, strategic priorities assigned and level of focus required

• Carry out people routines for direct reports and develop talented people

• Identify and remove impediments to ensure your team is successful in delivering the committed deliverables

• Motivate the team by ensuring they have fulfilling roles, proper rewards and recognition strategies

• Conduct fair performance appraisals and provide constructive feedback for your team

• Collaborate with Head of Product to understand future demand and direction of your product

• Be responsible for achieving or exceeding agreed product KPIs improvements across all the products owned/ managed by your team

You will need

Key Skills and Experience

You’ll need to have demonstrated experience of:

• Carrying out product management of data platforms and data products and have a clear understanding of managing domain boundaries.
• Have proven success in leading a team of highly talented and opinionated product managers and taken multiple ideas from conception to go-live, through standard software product development lifecycle and got measurable success across defined KPIs
• Experienced in capacity planning, forecasting and working with senior stakeholders to understand future demands and align allocation/ hiring
• Experience in Customer Data Management along with GDPR compliance on large enterprise level big data platforms, managing petabytes of data.
• Efficient in stakeholder management and has ability to steer the team in the right direction by putting best team members in the most value generating Products/ Business priorities
• Knowledge and experience of product management best practice and methodologies and strong technical experience
• Extensive experience working with data analysts, data engineering and data science teams to build and deliver data products
• Understand the impact technical debt is causing and the value Tech upgrades can bring in, and can hold the objective conversations with your technology counterparts to prioritize it during any sprint
• Have great prioritization and decision making skills and have made good decisions/ judgements around business priorities and resource allocation, etc
• Experience in conducting fair appraisals and handling conflicts
• Experience in building/ hiring, grooming a team of Product Managers
• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
• Able to build solid working relationships with peers and senior leadership
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

Personal

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
• Able to build solid working relationships with peers and senior leadership
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation
• Build & nurture a great team of APMs, PMs for your product portfolio

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.