Design Manager - Shopping


Number of Positions:
Contract Type:
Full time - permanent
Working Hours:
Hybrid + Farringdon/Welwyn Garden City
Closing Date:
Job Category:
UI/UX Design
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

We are looking for a UX Design & Research Manager to join our Shopping Design Leadership team. Reporting into our Head of Design for the Shopping team, you’ll be leading a large, talented, and multi-disciplined design team. Someone who can see the possibility in every opportunity - from large groundbreaking projects on big budgets to the small incremental quick wins that will provide millions of our customers and colleagues with immediate improvements.

You’ll have a well-rounded design background and be a natural born leader, with the gravitas and ability lead and encourage your team to build products and experiences that are compelling and easy to use. You’ll be super passionate about the wellbeing of your team, always supporting them in their development and creating an environment (both virtual and in-person) for them to thrive with a focus on best-in-class design culture & craft.

Our design challenge is vast, and we have aggressive plans for both innovation and expansion so it’s the perfect time to join us and help shape the future of design in Tesco.

You’ll collaborate with other teams across our Technology function – Product, Engineering, Program and Data Science as well as the wider business in a fast-paced agile environment. We align around our collective purpose of “Serving our customers, communities and planet a little better every day” to provide customer and business value, always asking “it’s good, now how can we make it better?!”

You’ll be a smart, compassionate creative with a real a passion for craft and design and phenomenal story-telling skills. You’ll always champion a human-centered approach to problem-solving throughout all stages of the discovery and design process and most of all have a clear vision of the future for user experience.

With genuine appetite for solving sophisticated problems, you will have experience in research, workshop facilitation, ideation and technical implementation as well as a passion and energy for design and visual communication of your ideas. Insights and data is what drives us and you will use it to empower your decisions to support and enhance the lives of our customers communities and planet when coupled with a clear understanding of evolving needs. You’re no stranger to web technologies and using these for creating in-browser prototypes.

You will be responsible for

  • Accountable for the success of your design team in providing an effortless and valuable user experience
  • Ensure a dedicated focus on the human cantered design practice and guide teams to effectively identify and understand user needs and opportunities are always evidence based
  • Support strategy for key projects through design direction, bring the vision to life and guide other teams to do the same
  • Ensuring team are solving the right problems in the best way for our users and business, while seeking to prevent or minimise development risks.
  • Support development of business level important metrics across teams
  • Network and evangelise Design best practice and the team's achievements across Tesco and the broader Tech community
  • Demonstrate strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation.
  • Promotes and creates environment for multi-disciplinary collaboration to create & improve user experience and outcomes that are in-line with our design principles
  • Critique & challenge product & strategic roadmaps and upward communication of potential initiatives and opportunities
  • Effectively coordinate, facilitate, and lead ceremonies, peer/design reviews and workshops with design & research teams, business owners and business partners
  • Recruit, on-board and line management within your team
  • Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows
  • Work with leadership to ensure we have the appropriate skills and headcount correctly allocated within budget constraints and contribute to prioritisation of roadmaps
  • Be an advocate for correct use of and contribution to our design system
  • Lead by example, demonstrating Tesco values, provide guidance and mentoring to help the team focus on our mission, achieve their best and strive for excellence
  • Provide support & mentorship for your team help to define objectives and help lead professional & personal development
  • Hire and develop design contractors and brief agencies where required

You will need

  • Building and leading teams of at least five or more designers, with direct line and performance management responsibilities
  • Deep understand of practice and process for design discovery, research + synthesis, workshop planning and facilitation, sprint planning, visual design and ideation, prototyping, user testing and implementation
  • Solid understanding of web technologies and software development life cycle would be a phenomenal advantage
  • Experienced in agile scrum work flow
  • Demonstrate strong written, verbal communication and presentation skills with the gravitas to influence and inspire all levels of seniority and subject areas
  • Bachelor’s degree in Interaction Design, Computer Interaction, Behavioural Psychology or equivalent related proven experience
  • 8+ years of experience
  • Building and leading teams of at least 10 or more designers

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.