Technical Programme Manager: Customer Fulfilment (Fulfilment Platform)

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme - up to 20%
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

The Tesco Fulfilment operation is a recognised world leader across the retail industry in making sure our customers can always get the products they want whether in store or online. With the largest online Grocery operation in the UK and spanning six countries globally. This is an amazing opportunity to deliver valuable impact at scale, by reducing our operating costs or to enable our ambitious growth plans through new propositions. Through picking over 2bn items per year, small efficiencies can have a big impact to our colleagues and customers.

Our challenge is to create a strategic, scalable and user intuitive fulfilment platform to maximize and optimise resources and increase the end-to-end fulfilment efficiency. Delivering innovative step change and deploying new technologies.

We have an experienced and growing Product, Engineering and Programme team who are responsible for building the technology solutions needed to support and deliver the Customer Fulfilment Platform. The missing ingredient is you, a Technical Programme Manager who is able to work with multiple Product, Engineering teams and vendors to deliver increased value from our Fulfilment Platforms now and for the future. If you think you are the person for the job, see below

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Focused on Customer centric KPI’s and working with our Business, Product and Engineering teams to prioritise and deliver valuable change against our strategic drivers, “Save to Invest” and “Easily the Most Convenient”  
• Deliver programmes with potential business and technical risks that will impact the success of key Tesco business priorities
• Shape programmes with ambiguous scope and uncertain delivery approach
• Create and track a plan to deliver the programme goals, including the technical implementation plan, focussing on unlocking business value
• Collaborate and manage dependencies across platform and technology teams and manage communication to deliver transparency and visibility of key outcomes
• Able to foresee potential risks and issues, establish a process, facilitate discussion and manage escalations
• Managing and delivering change in the applications, products and API’s:
  • End to End ownership of changes required to support new propositions or operating models
  • Managing the operational impact of the changes
  • Planning and executing post implementation checks to confirm health of systems
• Managing and forecasting the budget for any given stream of work
• Managing the trade-offs between competing priorities for resources and understanding of the business value and its contribution to the growth plan
• Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery
• Proactively identify problems, working closely with Product and engineering teams to quantify their impact and prioritise fixes
• Build positive relationships with business stakeholders
• Contribute actively to TPM community

You will need

Key Skills and Experience

You will need to have demonstrated experience of…:

• A proven record of accomplishment in delivering technology and/or infrastructure
• Working across the group countries and multiple time-zones
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience
• Strong understanding and managing within an agile framework through the entire Software development Lifecycle
• The ability to influence without authority
• Strong Project, Stakeholder & Programme management skills
• Demonstrate resilience during incidents or change and continue delivery
• Understanding of agile techniques to deliver world class products

Personal:

• Adaptable and Flexible to deliver varying changes/challenges in a 24x7 environment
• Ability to plan and organise, responsiveness, self-starter 
• Able to build solid working relationships with peers and senior leadership
• The successful candidate will have a tenacious can-do, will-do mentality. Whilst being personally robust and willing to challenge the status quo, you will work closely with other team members and must be able to bring people with you

About us

About Tesco

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world. We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading retailer.

We need people who share our ambition to deliver for our customers. Passionate and confident people willing to take the initiative and drive us forwards. In return, we offer excitement, a great team, an excellent benefits package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

If that sounds exciting then we would love to hear from you!

The position is based at our Technology Centre in Welwyn Garden City, Hertfordshire.