Online Operations Development Manager


The job has expired.

Number of Positions:
Contract Type:
Full time - permanent
Welwyn Garden City
Closing Date:
Job Category:
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About the role

As Online Operations Development Manager, you will identify and execute opportunities to transform processes underpinning our UK & ROI Online Grocery business to unlock sales, profit and customer experience opportunities. You will work alongside many enabling teams across Tesco to help deliver these projects.

You will be responsible for

  •  Assessing the financial impact of projects and building the business case for GHS led initiatives 
  • Tracking project milestones and deliverables, identifying and managing risks, issues and dependencies, in line with Project Management principles and using the appropriate tools and templates
  • Working collaboratively to develop full solutions and operating models and trialling these as necessary
  • Supporting the smooth daily operations of our Online Grocery business
  • Analysing data (Online metrics, sales data, fulfillment data & customer feedback) to identify risks and opportunities and develop road maps (including dependencies) to implement changes 
  • Partnering with transformation/optimisation colleagues in Commercial, Supply Chain, SRM, Fulfillment, CEC, Online Product, Technology and Dunnhumby to identify opportunities to step-change operational processes (e.g., product data and imagery; discoverability, search and substitutions)
  • Mapping out opportunities to automate and improve legacy processes that build a foundation for Online growth - technical transformation
  • Leveraging insight - from customers, internal expert stakeholders and supplier partners - and conducting analysis to identify priority improvement projects which materially improve sales, profit or customer experience (e.g., availability) 

You will need

Operational skills relevant for this job:

  • Root cause analysis 
  • Attention to detail 
  • Business case sizing 
  • Strong project and stakeholder management skills
  • Ability to unpick complex systems and processes and identify key performance levers 
  • Critical thinking and problem solving skills
  • Data literate (SQL & Excel proficiency desirable)

Experience relevant for this job:

  • Project Management / PMO experience in an ecommerce business 
  • Experience of process improvement
  • Experience using and analysing different data sources to make decisions
  • Experience writing presentations for varying audiences and seniority levels

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move.  Our core purpose is ‘Serving Britain's shoppers a little better every day’.  Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.  In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We're a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

It remains that Shire Park is our central location for Head Office teams. We have recently announced that we will be moving towards a more blended working week – combining office and remote working.  Our base will be the office, where we connect, collaborate and innovate – and there will be the expectation for everyone to be in the office more often than not. For Head Office roles we therefore expect colleagues to spend a proportion of their time at our offices in Shire Park.

We are supportive of colleagues having conversations with hiring managers about what office presence will look like in the context of the role.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.