Operation Support Planner (12 Month Secondment)

What’s in it for you

​We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Retirement savings plan
• Life Assurance
• Colleague Clubcard after 3 months service
• Colleague Discounts:
  • 10% off most purchases at Tesco (15% off for a four day period after each pay day)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Uniform and personal protection equipment along with the right tools to ensure comfort and safety in the working environment.

Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Our Employee Assistance Programme helps you deal with life’s challenges.

Get involved in a range of fundraising activities with our long-term charity partners

About the role

Tesco Maintenance are currently looking to recruit a Operation Support Planner. At Tesco, our stores and offices couldn’t function without the support of our Maintenance Team. An Operation Support Planner is an integral part of this team, supporting the delivery of the planned and reactive maintenance work orders to our field maintenance teams. Working closely with the Store Leadership Teams, the In Store Technicians deliver statutory requirements and proactive planned maintenance promptly and in a cost effective way ensuring the business is able to continue to deliver its promise of serving Britain’s shoppers a little better every day.

Should you be successful in your application your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for

• Coordinating and planning maintenance activities through the EAM system Verisae
• Supporting the delivery of projects into the field.  
• Drive effectiveness and improve KPIs
• Supporting parts delivery to the field from internal and external suppliers to help with first time fixes. 
• Review ways to help deliver value for money across parts and processes.
• Providing visibility on updates across all assigned work orders and MCAPS
• Flexibility to work shift work and support within other Operation Support Centre (training-dependent), as scheduled
• Managing my own time and resources effectively, making the most of my time at work 
• I am the ‘go to’ person to provide work order and system updates 
• Act with integrity and authenticity; I do what I say I will do, to build credibility
• Understanding facts and have accurate data to help place the customer at the heart of the everything we do.
• Living our values, treating others how they want to be treated, and help to create a great place to work 

You will need

• Stakeholder management
• Influencing skills
• Excellent communication skills
• Strong interpersonal skills
• Ability to make quick and effective decisions
• Attention to detail
• Root cause analysis
• Financial awareness
• Resilience and Responsiveness
• Experience working in a fast-paced environment.
• Experience in maintenance desirable
• Experience working with EAM systems such as Verisae
• Process Improvement
• Communications experience
• Working with remote teams
• Conflict resolution
• Intermediate IT Skills
• Contractor Management

About us

At Tesco Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support. 

With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores. 

From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done.  Our Engineering team work internationally to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.  

Everything we do in Tesco Maintenance is focused on supporting continuous improvement to the overall shopping experience for our customers.