Product Manager - Partner Onboarding Experience

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a household member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C’s apply
• 25% off Tesco Café
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

The Supplier & Partner Services product team is part of Tesco’s APIs, Data and Enterprise Tools organisation.  A group of Agile Product Manager experts dedicated to developing the enterprise and data services used throughout Tesco to enable all of our transaction experiences, in support of the customer, supplier and business outcomes and key results that they enable.

This role is specifically focused on improving the process for suppliers at the start and end of their relationship with Tesco, ensuring we are legally and audit compliant as well as providing a best-in-class experience via the industry leading Tesco Partners toolkit.  You will work with the Lead Product Manager and other Product Managers for the area plus a multitude of other product teams and stakeholders internationally across the Tesco Group to deliver a step-changing piece of work.

This is an exciting role in a team focused on research and business outcome driven delivery, working collaboratively with our User Experience, Engineering and Programme teams and stakeholders to address real user needs.

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures;

• Help to determine the strategy and vision for supplier onboarding and offboarding by working with other Product Managers, the Lead and Head of Product for Supplier and Partner Services to deliver an experience that is best-in-class, whilst also ensuring full legal and audit compliance.
• You must be able to understand key user personas, customers & stakeholders for your area and their pain points really well
• Be able to effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Steer sprint/ release planning sessions by working with my engineering counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Accountable for identifying the key measures of success (OKRs) and the resulting performance / adoption of my product
• Work alongside research, design, analytics and engineering teams to design and develop solutions to solve real user needs.
• Provide leadership and direction to cross functional team (s) on short-term tasks/ near-term priorities
• Relentlessly measure and communicate value created to all stakeholders, all the time.

Work as part of a wider product team, with a culture for shared goals, helping out where appropriate as the need arises.

You will need

Skills relevant for the job

• Excellent written and verbal communication skills
• A methodical/ analytical approach and great problem-solving skills
• Use good prioritisation techniques to refine and groom your backlog
• Attitude and the aptitude to learn new product area/domain quickly
• Great presentation and persuasion skills
• Team player who could work collaboratively with other members of the team
• Empathy and good listening skills to understand the needs/ pain points of your customers/ stakeholders
• Understanding of User Research/ Design Thinking concepts
• Numerate and confident handling data.

Experience relevant for this job

• A/B tests and/or other quantitative optimisation techniques
• Knowledge and experience of product management best practice and methodologies and strong technical acumen
• Experience of User Research/ Design Thinking concepts and applied those for your product work.
• Good knowledge in the use of Tools & Techniques for Backlog prioritisation, managing dependencies and for gaining insights using available data points.
• Broad knowledge and understanding of the technologies relevant to product management.
• Knowledge and experience of current software development methodologies and processes.

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.