Online Development Manager

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Annual bonus scheme (10-20%)
• Flexible working - i.e. 2 or 3 days a week in the office and the rest of the time working from home
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C’s apply
• 25% off Tesco Café
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

Tesco Online is the biggest online grocer in the UK and one of the largest in the world. Throughout the last 12 months, sales doubled reaching over £6 billion. Digital growth is core to Tesco’s future strategy and in this role you will work on Tesco's new Online On-demand delivery proposition. You will execute project plans, working collaboratively and cross functionally with Senior Stakeholders. You will be responsible for supporting On-demand business to improve capacity, customer experience and profitability.

As a senior manager you will translate strategy into action, executing relevant plans brilliantly and be the ‘go to’ person for your function. You will typically lead multiple projects or be a subject matter expert. In this role you will be responsible for the strategic development and successful delivery and optimisation of Fulfilment propositions to optimise for capacity, customer satisfaction and profit.

You will be responsible for

• As part of the Fulfilment stream, the accountability of the team is focused on developing the strategy and new capabilities to increase (double) fulfilment capacity and make delivery and collection a reason for customers to choose to shop at Tesco (Online).
• As our Senior Online Development Manager, you will lead and manage projects to define (new) strategic capabilities for Tesco Online based on customer needs, market trends and opportunities to increases sales & profit growth. You will evaluate potential ROI against agreed metrics to support prioritisation in business and technology plans and ensure opportunities and threats are well understood amongst stakeholders.
• You will lead the delivery and optimisation of projects to deliver against the long-term and annual business plan. This will involve working with the Fulfilment, Customer and Technology teams to develop operating models and execution plans for new initiatives and changes in existing fulfilment models.
• You will continuously thrive to optimise demand and delivery income through fulfilment pricing and mix of fulfilment options as well as Delivery Saver & PAYG customers mix.
• You will work collaboratively with the other Senior Manager of the team to manage roll-out of our on-demand proposition and continuously optimise the end-to-end capability and operating model through identifying customer/colleague needs, defining the development roadmad with Fulfilment, Product and Technology teams. You will improve sales and profitability of the proposition on ongoing basis through new services such as on-demand for GM, from large stores, C&C as well as BAU optimisation.
• You will need a good understanding of the final mile customer solutions across industries to identify opportunities in how they could support Tesco and build partnerships where appropriate.
• You will share knowledge and best practices with subsidiaries Irish and CE teams.
• You will manage high performing individuals, developing technical and leadership skills and providing coaching where needed.
   

You will need

• Understanding of Online business models and economics including ultra fast groceries delivery
• Strong strategy and proposition development as well as analytical skills
• Strong project and stakeholder management skills
• Good commercial acumen and understanding
• Strong communication and storytelling skills
• Ability to influence at all levels
• Ability to manage and develop high performing individuals
• Team management and development
• Broad stakeholder management, including executive levels
• Record of effective joint business planning and delivery of cross-functional initiatives
• Strategy formulation, business development, corporate development in Online / Retail context 

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.