Digital On Site Search Exec (Tesco Mobile)

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• An annual bonus scheme which you can achieve up to 3.5% of base salary
• Colleague Clubcard (including a 2nd card for a family member) after 6 months service with 10% off most purchases at Tesco
• Holiday starting at 20 days plus a personal day
• A retirement savings plan - 4%-7.5% contribution rate
• Life Assurance - 5 x contractual pay
• Buy As You Earn Scheme
• Save As You Earn Scheme
• Deals & Discounts through Tesco including Tesco Mobile & Tesco Bank
• Deals and Discounts through many other external businesses

About the role

Tesco Mobile are now recruiting for a Digital On-Site Search Executive to capitalise on the leap forward in terms of our ability to segment and target rich, relevant experiences, create profiles for specific audiences that the trading team/merchandisers would use to build up customer experiences

You will the owner of the on-site search platform and capabilities - best match, curating results etc, product recommendations, A/B testing indices, bundles, cross sell and upsell opportunities etc

You will be responsible for

• Passionate about search and on-site experiences, you will be conducting the following in your day-to-day duties.
• Analysing on-site search to increase conversion, demand, click through rate and bounce rate
• Making decisions on upcoming site search enhancements
• Leading third party vendor communication on the implementation of strategies to drive improvements for browsing
• Working with the CRO team to create new A/B tests and act as the business lead in the ideation of testing strategies
• Developing and defining recommendations for site enhancements to improve the customer experience through content presentation and navigation
• Review performance of individual audience types to compare and contrast performance, ultimately delivering improved conversion rate opportunities  
• Work closely with digital to ensure a joined-up process and suggested audiences are fully evaluated, with a two-way conversation to optimise the overall positioning

You will need

• Experience in a similar on-site or product search role
• Working knowledge of Algolia Search platform or other dedicated search products
• A good understanding of CRO, testing and customer journeys
• Excellent Analytical and Reporting skills
• Experience in digital ecommerce with exposure to customer service, Testing, UX and complex projects
• Ability to work autonomously, a true self-starter guided by customer-centric common sense
• Highly organised, able to balance several projects simultaneously
• Possesses a ‘problem solving’ approach
• High attention to detail, performing well under pressure in a fast-paced environment
• Able to work collaboratively but make tough decisions when necessary
• Excellent interpersonal skills with an ability to communicate and influence effectively at management level
• Able to ruthlessly prioritise workload based on customer and business benefit

About us

About the Team: 

The Digital channels team sit within the Sales & Service Directorate, at the frontline for customers in-store, on our apps, online at tescomobile.com and via our UK based contact centres.

As Digital experts, we are a close-knit, small but mighty team of passionate and dedicated online professionals from different career backgrounds, bringing our best to work every day with the shared objective of building and delivering best in class sales and service experiences for Tesco Mobile customers.  

A high performing team, setting challenging goals for ourselves, we always have our eye on the numbers, as we seek every opportunity to grow our channel performance and deliver measurable results back to the business.

You will thrive in this team if you enjoy a fast pace of work, a quick rate of change and having a bit of fun along the way.