One Stop - Retail Help Desk Advisor

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• Free eye Test
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

About the role

At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team you can make a difference to our business by:

• Treating each other how they like to be treated.
• Making things easier.
• Working together as one team.
• Making our customers at the heart of everything we do.

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

You will be responsible for

•You will provide support ,coaching and assistance to colleagues from stores  through a set of telephone Helplines, e-mail addresses including the following areas:

•Store ordering 

•Ranging / scanning issues

•Stock and Delivery procedures

•Till operations and functionality

•Store Back office operations

•Basic IT queries

•Escalation of Maintenance issues

•Supplier issues

•Support and assist Field Managers from both Retail and Franchise Operations as and when required

•Assist colleagues from within the wider business with queries relevant to the stores.

•Work cross functionally for the best possible outcome.

•Take responsibility for your actions and decisions.

•Demonstrate the Company values in all communications.

You will need

•Effective customer service skills

•Great oral and written communications

•Attention to detail

•Strong organisational skills, & decision making

•Able to work to tight deadlines

•Knowledge of store operations and systems

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week.

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.