Senior Online Strategy Manager (Fulfillment Offer & Pricing Strategy) - 12 month FTC

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

As a senior manager I translate the strategy into action, executing relevant plans brilliantly and am the ‘go to’ person for my function. I typically lead multiple projects or I am a subject matter expert. In this role I am responsible for the strategic development and successful delivery and optimisation of Fulfilment propositions to optimise for capacity, customer satisfaction and profit.

You will be responsible for

- Leading and managing projects to define (new) strategic propositions for Tesco Online based on customer needs, market trends and opportunities to increases sales & profit growth. Evaluate potential ROI against agreed metrics to support prioritisation in business and technology plans. Ensure opportunities and threats are well understood amongst stakeholders.
- Delivering and optimising proposition projects; including stakeholder management, programme management and financial performance to deliver against the long-term and annual business plans.
- Working with International teams to ensure knowledge is shared across markets for more effective and efficient proposition development and testing.
- Managing high performing individuals, developing technical and leadership skills and provide coaching where needed.

- As part of the Fulfilment stream accountability is focused on developing the strategy and new propositions to increase (double) fulfilment capacity and make delivery and collection a reason for customers to chose to shop at Tesco (Online).
- Working with the Fulfilment, Customer and Technology teams develop operating models and execution plans for new propositions and changes in existing fulfilment propositions.
- Continuously optimise demand and delivery income through fulfilment pricing and mix of fulfilment options as well as Delivery Saver & PAYG customers.
- Understanding the development of final mile customer solutions across industries, identify opportunities in how they could support Tesco and build partnerships where appropriate.

Key Stakeholders:

Online Operations, Fulfilment Operations, Business Support (Fulfilment Development and other channels), Digital Product
Finance
Customer teams (Proposition, Insight)
Technology
Fulfilment (Operations, Network Planning, Fulfilment Development)
UK Business Planning
OLT
3rd party / final mile providers
3rd party consultancy partners where applicable

You will need

- Understanding of Online business models and economics
- Strong strategy and proposition development as well as analytical skills
- Ability to bridge between strategic thinking and pragmatic implementation
- Strong project and stakeholder management skills
- Good commercial acumen and understanding
- Strong communication and storytelling skills
- Ability to influence at all levels
- Ability to manage and develop high performing individuals

- Team management and development
- Broad stakeholder management, including executive levels
- Record of effective joint business planning and delivery of cross-functional initiatives
- Strategy formulation, business development, corporate development in Online / Retail context 

About us

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!”