Senior Online Trading Manager (Parental Leave Cover - 12 month FTC)

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

Manage the planning and execution of owned on-site content and customer journey through search and browse to make shopping on Tesco.com more compelling for customers and deliver profitable sales growth. This role carries ownership of core day-to-day trading activities, driving performance of key seasonal events and Tesco Online propositions and leading the ongoing development of trading capability. This is done through managing a team of >10 multi-specialist Colleagues and building & owning collaborative relationships with multiple cross-functional teams (e.g., Customer Growth, Media & Partner Engagement, Commercial - Trading, Customer, Technology).

You will be responsible for

- Managing the trading performance of Tesco Online, including understanding and improving the overall user experience (e.g., search, browse, trade and inspirational content, trading tools) and driving continuous improvement of trade, seasonal activities, and campaign execution.
- Managing the relationship with senior stakeholders in the Customer team to ensure that Online recommendations & requirements are considered at an early stage to enable Online to effectively manage key campaigns in a timely manner.
- Managing the effective planning and execution of trade and inspirational content, working closely with the media team and DunnHumby to monetise content where possible, whilst continuing to deliver a seamless customer experience. 
- Working cross-functionally with teams to ensure quality and timely publishing of high quality content to support trade and brand strategies.
- Developing and managing collaborative relationships with digital product and technology teams to drive capability improvements for trade and content delivery. Manage the planning and delivery of a continuous range of A/B tests to feed into future content plans and strategies, as well as continuous improvement.
- Managing the planning and optimisation of content space on Tesco.com, using data to build insight and recommendations in order to trade owned space as effectively as possible. 
- Managing the planning and execution of content changes on the Tesco proposition sites (e.g., Clubcard, Delivery Saver, F&F), building and developing relationships with key stakeholders to ensure the Online Trading team is part of any future strategic plans which will impact content and customer journey.
- Continuing to manage the relationship with ROI, ensuring that the business gets a greater level of focus by encouraging engagement across the full Online Trading team and streamlining processes where possible by aligning with UK ways of working.
- Developing and leading a high performing team of specialists, giving them the opportunities to be their best.
- Following our Business Code of Conduct and always acting with integrity and due diligence

You will need

- Technical understanding of different Online trading tools gained in an online trading and/or marketing environment (including knowledge of web merchandising, consumer psychology, etc.)
- Understanding of SEO strategies and ability to balance customer experience with improving search results ranking.
- Analytical and pragmatic mindset: strong business judgment and decision-making skills; ability to identify, prioritise and articulate highest impact initiatives.
- A/B and MVT hypothesis creation and testing execution.
- Stakeholder engagement and management.
- Project management experience. 
- Flexibility, ability to plan and organise, responsive and agile, creative thinking.

- 3+ years experience in Online retail environment, including leading execution of weekly / seasonal trade activity in senior retail / FMCG role
- Strong ability to understand and act upon key commercial & customer performance metrics.
- Ability to generate a range of recommendations from data analysis, interpret information from multiple sources and spot opportunities and issues quickly and come up with a range of workable solutions.
- Strong leadership / development of multi-specialist team to deliver day to day execution whilst also driving a portfolio of optimisation / development projects.
- Adept at running A/B testing and using data to develop strategic drivers of change with technology teams.
- Ability to demonstrate strong written and verbal communication skills, flexed around the audience and making complex information easily digestible.

About us

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!